Tips at the kiosk

How customers leave a tip at Return (preset percentages, a custom amount, or no tip), the Renta fee charged on top, where a tip shows on the booking, and why a tip never counts toward rent.

At Return, after the return steps, customers can leave a tip for your team. They pick a percentage, type their own amount, or press No tip. The tip is a separate card charge, with Renta's fee added on top, and it never counts toward the rent.

Where to find it

For customers: the Leave a tip step of Return, asking "Would you like to leave a tip?".
To turn it on or off and change the percentages: Kiosk → Kiosk configuration → Return, the Tip tick box and the Tip buttons boxes. See Kiosk settings: what customers see and do.
To see a tip: Bookings → open the booking → Payments & Documents tab.

What customers can choose

Preset buttons: a percentage and its dollar amount, such as "15%" and "$6.00". You start with 10%, 15% and 20%, and you can change the numbers to any whole numbers from 1 to 100 that are all different. A preset that works out to less than $1 is left off, so a very small rental may show only Custom amount and No tip.
Custom amount: a keypad where digits fill in from the right like a card machine, so pressing 1, 5, 0, 0 reads $15.00. Then Continue, or Back.
No tip: a large button, so skipping is as easy as tipping.

Percentages are worked out on the booking's rental total. A security deposit that was captured is not counted.

Limits: the smallest tip is $1. The largest is the rental total or $500, whichever is higher. Above that the kiosk says "The largest tip we can take here is [amount]. Please ask a member of staff."

The Renta fee on top

The next screen, Add your tip, lists the Tip, a line such as Renta booking fee (2.5%), and the Total, and a Pay button with that total. The fee is the same rate as on the customer's booking, added on top, so Renta's fee does not come out of the tip. Stripe's normal card processing fee still applies to the charge, as it does on your bookings. For example, at a 2.5% rate a $10 tip charges the card $10.25: your business receives the $10.00 tip (before Stripe's processing fee) and Renta receives $0.25. Under the fee line the customer reads "Charged by Renta, the booking software this shop uses — not by the shop. Not a tax. Not refunded if you cancel." Above Pay a line reads "By paying, you agree to Renta's Renter Terms, including the [fee amount] Renta booking fee, which is not refunded if you cancel." Renter Terms opens in a window on the same screen. See Renta's 2.5% platform fee.

The customer enters their card on the tablet (Stripe, the company that processes card payments, takes it). The tablet does not keep the card. Change amount goes back to the choices. The earlier amount is cancelled as soon as the customer starts a new tip, and the old payment form is discarded, so it cannot be paid from the kiosk. After paying, "Thank you!" shows for 5 seconds, or until the customer presses Done.

Where tips show on the booking

On Payments & Documents, below Payment history, a line such as "Tip (kiosk): $10.00 — succeeded" appears. The status can be succeeded, refunded or failed. A tip that was started but never paid is not shown. A fully refunded tip changes to "refunded". A partial refund leaves it as succeeded.

Tips never count toward rent

A tip does not change the booking's total, its balance owed, or its payment history, and it is not part of rent or deposit. It is only a record of money the customer chose to give your team.

Good to know

Tips are offered only on a rental that has started (Active or Completed). Otherwise the customer sees "Tips can be left once your rental has started." If Tip is unticked in your settings, the tip step is simply skipped. Only if you switch Tip off while a customer is already on the tip screen do they see "This shop isn't taking tips at the kiosk." and Continue.
A practice booking's tip runs in Stripe's test mode, so no real money moves. See Testing the kiosk with practice customers.
If a customer's bank disputes a tip, the owners get a notification, "A kiosk tip was disputed", and decide whether to respond in the Stripe dashboard. Disputes on tips are kept apart from disputes on the rental.
Tips are charged on your connected Stripe account, like your bookings. See Connecting Stripe to accept payments.