Reserve now: booking a walk-in at the kiosk

Reserve now is for a customer who walks up without a booking. They book at the kiosk with the same online checkout your website uses, and the kiosk then continues straight into pick-up for that new booking.

Where to find it

On the kiosk home screen, the Reserve now button under "I don't have a reservation". The screen title bar then reads New reservation. You turn the button on or off at Kiosk → Kiosk configuration → Options customers see.

How it works

1. The customer taps Reserve now. Your storefront booking page opens inside the kiosk, with today's date already filled in as the pickup and return day. 2. They choose their gear, enter their details and pay, exactly as on your website. Whatever you have set up in your online checkout, such as a waiver or payment, is asked here too. 3. When the booking is confirmed, the kiosk moves on by itself to the Pick up screens for that booking. See Pick up at the kiosk.

If your gear hand-off is Self-serve, the customer can end up with a door code on the last screen. If it is Staff hands over gear, a team member is notified to bring the gear out.

If the kiosk cannot continue

After a confirmed booking, if the kiosk cannot open the pick-up screens it shows a short message telling the customer to ask staff. Usually it reads "We couldn't open that booking here. Please ask a member of staff." or "Something went wrong. Please ask a member of staff." If the connection drops, it reads "Your booking is confirmed. Please see a member of staff to pick up." The booking is saved either way, so staff can find it under Bookings. The kiosk only continues automatically for a booking made at your business in the last 30 minutes that is still open (Pending, Pending payment, Confirmed or Active).

Good to know

• Reserve now charges real cards, because it is your real checkout. That is why it is switched off in Try kiosk, where pressing it says "Reserve now uses your real checkout, so it's disabled in preview." To see the customer's side safely, use Try checkout with a practice customer. See Practice customers: try your checkout safely.
• The button only shows when your business has an online storefront.
• Start over, at the top left, clears the screen for the next customer. So does the idle reset, which starts the kiosk over after 90 seconds with no touching. Touches inside the booking page count as activity, so a customer filling in the form is not reset. A booking that was already paid is already saved.