Terms of Service

These Terms of Service (“Terms”) constitute a binding agreement between you (“Tenant,” “you,” or “your”) and Renta Labs LLC (“Renta,” “we,” “us,” or “our”), governing your access to and use of the Renta platform available at getrenta.io and all associated services, APIs, and tenant storefronts (the “Platform”).

By creating an account, clicking “I agree,” or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

1. Acceptance and Eligibility

1.1. Electronic Acceptance. Your acceptance constitutes a legally binding electronic signature under the ESIGN Act (15 U.S.C. §7001) and UETA.

1.2. Eligibility. You must: (a) be 18+ or the age of majority; (b) be authorized to bind your business entity; and (c) be a legal business entity or sole proprietor operating lawfully.

1.3. Compliance with Laws. You represent that your use will comply with all applicable laws, including rental industry regulations in your jurisdiction.

2. Service Description

2.1. Renta is a multi-tenant SaaS platform providing: inventory and booking management, CRM, Stripe Connect payments, digital waivers, storefront builder, and marketplace listing.

2.2. Renta Is a Technology Platform. Renta is a software-as-a-service (“SaaS”) technology platform. Renta is not a rental company, insurance provider, legal advisor, financial institution, payment processor, or money transmitter. Renta does not own, operate, inspect, maintain, or insure any rental equipment. Renta does not hold, control, or have custody of customer or Operator funds at any time.

2.3. Renta offers two service plans — a flat monthly subscription with no per-booking fee, and a commission plan with no monthly fee, on which a 2.5% booking fee is charged to the Renter. Details on our pricing page.

2.4. Waiver templates are starting points only — not legal advice. You must have your waivers reviewed by a licensed attorney.

3. Account Registration and Security

Provide accurate information. Maintain credential security. Notify us immediately at team@rentalabs.io of unauthorized access. Renta may verify business legitimacy.

4. Public Marketplace Profiles

4.1. Profile Creation. By creating an account on the Platform, you acknowledge and consent to the creation of a public marketplace profile associated with your account. Your public profile is accessible at a URL in the format /users/{your-slug}/profile and is visible to other Platform users and the general public.

4.2. Purpose of Public Profiles. Public profiles are a core component of Renta's marketplace trust and safety infrastructure. They enable Tenants and Renters to evaluate the reputation, identity, and track record of the parties they transact with. Renta operates a marketplace involving high-value equipment, and participant transparency is essential for informed decision-making and fraud prevention.

4.3. Information Displayed. Renta may display the following information on your public profile: (a) your display name; (b) your avatar or profile photo (if uploaded); (c) the date you became a member; (d) verification badges indicating completed verification steps (e.g., email verified, phone verified, ID verified); (e) aggregate booking count (the total number of completed bookings only — no booking details); and (f) aggregate rating score based on reviews from other users.

4.4. Information Not Displayed. Your public profile will never display your email address, phone number, payment information, specific booking details (shops, dates, amounts), driver's license information, or physical address. See our Privacy Policy for full details on what is and is not publicly visible.

4.5. Profile Accuracy. You are responsible for the accuracy of all information displayed on your public profile, including your display name and profile photo. You represent and warrant that your profile information is truthful and does not misrepresent your identity.

4.6. Prohibited Conduct. Misrepresenting your identity on your public profile constitutes a material violation of these Terms. Prohibited conduct includes, but is not limited to: (a) using a false name or alias intended to deceive other users; (b) uploading a profile photo that is not of you or that is materially misleading; (c) impersonating another person or business; or (d) creating multiple accounts to manipulate ratings or booking history. Violation of this section may result in immediate account termination under Section 14.

4.7. No Opt-Out. Public profiles are an integral and non-optional feature of the marketplace. You may not hide, disable, or opt out of having a public profile while maintaining an active account. This is consistent with industry-standard marketplace practices where participant transparency is required for marketplace integrity.

4.8. Updating and Removing Your Profile. You may update your display name and avatar at any time through your account settings. If you wish to remove your public profile entirely, you may do so by deleting your account in accordance with Section 14. Deleting your account will permanently remove your public profile and all associated publicly visible data from the Platform.

4.9. License to Display Profile Data. You grant Renta a non-exclusive, worldwide, royalty-free license to display your public profile information (name, avatar, verification status, aggregate booking count, and aggregate rating) on the Platform, including in search results, marketplace listings, and booking interfaces, for the duration of your account.

5. Fees, Billing, and Payment

5.1. Platform Fees. Renta offers two plans. On the flat plan, Operator pays a fixed monthly subscription and Renta charges no per-booking fee. On the commission plan, Operator pays no monthly subscription and Renta charges a booking fee of two and one-half percent (2.5%) of the booking subtotal — the pre-tax amount of the booking after any discounts, and the same figure Renta uses to compute the fee shown to the Renter. The booking total is the booking subtotal plus applicable tax, and is the amount payable to Operator. On the commission plan, the 2.5% booking fee is charged to the Renter in addition to the booking total and is not deducted from Operator's revenue. Operator's payout is the booking total less Stripe's payment processing fees, which are charged by Stripe, Inc. directly.

5.2. Subscription Billing. Subscription fees are billed monthly or annually via Stripe. Non-refundable. Price changes with 30 days' notice. Failed payments: 3 retries over 15 days, then suspension.

5.3. No Custody of Funds. Renta does not hold, control, or have custody of any customer or Operator funds at any time. All payments from Renters are processed by Stripe, Inc. and deposited directly into your connected Stripe account, less Stripe processing fees. On the commission plan, Renta's booking fee is collected as a Stripe application fee out of the Renter-paid portion of the charge and is not deducted from your booking total. Renta's Stripe account receives only its booking fee (application fee) and does not receive or hold customer payment funds.

5.4. Refunds, Chargebacks, and Deposit Captures.

(a) The Renter-paid booking fee is non-refundable to the Renter and is retained by Renta if a booking is cancelled or refunded. When Operator issues a refund, Operator should refund the booking total only; the booking fee is not Operator's to refund and refunding it will reduce Operator's own proceeds.

(b) Because Operator is the merchant of record, a chargeback initiated by a Renter is charged against Operator's connected Stripe account for the full disputed amount, including the booking fee already retained by Renta, together with any dispute fee assessed by Stripe. Renta will, on Operator's request, provide the fee-disclosure records shown to the Renter at checkout to support Operator's dispute response.

(c) Where Operator captures a security deposit for damage, Renta's booking fee is deducted from the captured amount. Operator therefore receives the captured amount less the applicable fee.

(d) The booking fee does not vary by payment method and is not a fee for the use of a payment card.

5.5. Changes to Fees. Renta may change the subscription price or the commission booking fee rate on thirty (30) days' prior written notice to Operator by email. A change to either takes effect only at the end of that notice period, and only after Operator's affirmative acceptance of the updated Terms under Section 15. Bookings created before the effective date are charged at the rate in effect when the booking was created, including any balance or scheduled charge collected afterward. If Operator does not accept the change, Operator may terminate under Section 14 before the effective date without penalty.

6. Stripe Connect

6.1. Stripe as Payment Processor. All payment processing on the Platform is performed by Stripe, Inc. (“Stripe”), which serves as the payment processor for all transactions. Stripe Connect Express onboarding is required. You agree to Stripe's Connected Account Agreement and Services Agreement.

6.2. Direct Charges. The Platform uses Stripe's direct charge model. Payments are created on Operator's connected Stripe account, and Operator is the merchant of record for each rental transaction. Renta receives only its booking fee, as a Stripe application fee. Renta does not intermediate, hold, or control the flow of funds between Renters and Operators.

6.3. Chargebacks and Disputes. You are responsible for all chargebacks and disputes related to transactions processed through your connected Stripe account.

7. Payment Collection and Agency

7.1. Agency for Payment Collection. Operator hereby appoints Renta Labs LLC and its designated payment processor (currently Stripe, Inc.) as Operator's limited agent solely for the purpose of accepting payments from Renters on Operator's behalf for equipment rental bookings made through the Platform. This appointment is made pursuant to a written agreement between Operator and Renta (these Terms). Operator acknowledges that a Renter's obligation to pay for a booking is satisfied upon receipt of the payment by Renta's designated payment processor, regardless of whether such payment is subsequently settled to Operator. Operator bears the risk of loss in the event that the designated payment processor fails to settle funds to Operator.

7.2. Scope of Agency. The agency relationship established under this Section is strictly limited to the acceptance of payments on Operator's behalf. Renta does not act as Operator's agent for any other purpose. This limited agency appointment does not create a partnership, joint venture, employment, or franchise relationship between Renta and Operator.

7.3. Revocation. This agency appointment remains in effect for the duration of Operator's use of the Platform and may be revoked only by terminating these Terms in accordance with Section 14.

8. Tenant Obligations

Legal compliance (all applicable laws, anti-discrimination, taxes). Maintain adequate insurance ($1M+ recommended). Equipment safety and accurate listings. Customer communication. Waiver compliance in your jurisdiction. Data protection — you are the data controller; Renta is the processor (see DPA).

8.1. Third-Party Analytics and Tracking. If Operator enables any third-party analytics, advertising, or tracking integration (including Google Analytics or Google Tag Manager) made available through the Platform, Operator represents that: (a) Operator maintains its own privacy policy disclosing such tracking, consistent with applicable law in the jurisdictions where Operator's customers are located; (b) Operator is solely responsible for the lawfulness of that tracking and for any consent required beyond the consent mechanism Renta provides; and (c) Operator's use of such integrations is Operator's independent instruction to Renta as data processor, and any relationship between Operator and the third-party provider is between Operator and that provider, not Renta.

9. Data Handling and Privacy

You are the data controller; Renta is the data processor. Data collected on your behalf includes: names, emails, phones, addresses, DOBs, driver's license numbers, emergency contacts, signatures, IPs, bookings, and payments. 30-day export window on termination; deletion within 90 days after. See Privacy Policy and DPA.

10. Intellectual Property

Renta owns all Platform IP. You retain ownership of your content. You grant Renta a license to display your content on the Platform. All storefronts, booking flows and embedded widgets display “Powered by Renta” on every plan. Do not infringe third-party IP.

11. Platform Availability and SLA

Commercially reasonable uptime efforts. No guarantee of uninterrupted service. Force majeure applies.

12. Limitation of Liability

13. Indemnification

You indemnify Renta against claims from: your rental operations, content, waivers, compliance failures, injuries/damages, IP infringement, or breach of Terms. Renta indemnifies you against claims from Platform technology IP infringement or gross negligence.

14. Termination

Either party: 30 days' notice. Renta may terminate immediately for: material breach, illegal activity, Stripe suspension, non-payment 30+ days. Post-termination: 30-day data export, then deletion. Outstanding fees remain due. Surviving provisions: IP, liability, indemnification, dispute resolution.

15. Modifications to Terms

30 days' notice via email. Non-material changes: continued use = acceptance. Material changes: require affirmative re-acceptance.

16. Dispute Resolution

Governed by Utah law. Mandatory binding arbitration (AAA Commercial Rules).

Exceptions: injunctive relief for IP rights; small claims court.

17. General Provisions

Severability. Entire agreement (with Privacy Policy, AUP, DPA). No assignment without consent (Renta may assign in M&A). Failure to enforce ≠ waiver. Electronic communications consent. Independent contractor relationship.

18. Contact Information

Renta Labs LLC
1752 W Plains Dr
Apple Valley, UT 84737
Email: team@rentalabs.io
Platform: getrenta.io
Renta Labs (company): rentalabs.io