Renter Terms of Use

These Renter Terms of Use (“Renter Terms”) govern your use of the Renta marketplace and all tenant-operated storefronts powered by Renta. By creating an account, making a booking, signing a waiver, or otherwise using the Platform, you agree to these terms and our Privacy Policy.

These Renter Terms govern your relationship with Renta as the technology platform. Your rental transaction is a separate agreement between you and the independent rental business (“Operator”).

1. Platform Role and Disclaimer

Renta is a technology platform that connects consumers with independent rental businesses. Renta does not own, operate, maintain, inspect, or control any rental equipment listed on the Platform. Each Operator is independently owned and solely responsible for its equipment, safety, insurance, and legal compliance.

Renta does not endorse, certify, or guarantee the quality, safety, legality, or suitability of any Operator, equipment, or rental experience. Renta does not verify that Operators maintain valid business licenses, insurance, or safety compliance.

2. Account and Eligibility

You must be at least 18 years old. You must provide accurate information including your full legal name, email, phone number, and — where required — date of birth, address, driver's license number, and emergency contact information. Providing false information may result in account suspension and referral to law enforcement.

3. Booking and Rental Transaction

When you complete a booking, you enter a direct rental agreement with the Operator — not with Renta. Each Operator has its own rental agreement, cancellation policy, and rules. A booking is confirmed when payment is successfully processed.

You agree to: use equipment safely and lawfully; return it in the condition received; report damage immediately; not exceed the rental period; and not sublease equipment.

4. Payments

All payments are processed by Stripe on behalf of the Operator. Your payment card number is handled exclusively by Stripe — Renta stores only the last four digits and brand.

Refunds and cancellations of your rental are governed by each Operator's policy, not Renta's. Security deposits may be required and are subject to the Operator's deposit policy. The Renta booking fee described in Section 4.1 is separate from your rental and is not governed by the Operator's refund policy.

4.1 Renta Booking Fee

For bookings with Operators on Renta's commission plan, Renta Labs LLC charges you a booking fee equal to two and one-half percent (2.5%) of your rental subtotal, before tax. This fee is Renta's charge for providing the booking platform. It is not charged by, and does not belong to, the Operator, and it is not a tax or a government-imposed charge. The fee is included in the total price shown to you before you are asked for any payment or personal information, and is itemized again before you pay.

The booking fee is non-refundable. If your booking is cancelled or refunded in whole or in part — by you, by the Operator, or under the Operator's cancellation policy — Renta retains the booking fee. This is the case regardless of the reason for the cancellation, including cancellations caused by weather, equipment unavailability, or Operator closure.

Exception. If your card is charged but no booking is created, Renta will refund the booking fee together with the rest of the charge.

The booking fee does not depend on how you pay. It is the same amount whether you pay by credit card, debit card, or any other method Renta or the Operator accepts, and it is not a fee for the use of a payment card.

5. Digital Waivers and Liability Agreements

Many Operators require a digital waiver before your rental. The waiver is a contract between you and the Operator — not Renta. Your digital signature is legally binding under the ESIGN Act. Read the full waiver before signing. If you disagree, cancel the booking instead.

6. Your Personal Information

See our Privacy Policy for full details. By booking, you consent to sharing your information with the Operator. Driver's license numbers are encrypted using AES-256-GCM and access is restricted and audited.

7. Dispute Resolution

7.1 Disputes with Operators

Contact the Operator first. If unresolved, you may request Renta's mediation at team@rentalabs.io (non-binding). For payment disputes, use Stripe's chargeback process.

7.2 Disputes with Renta

Attempt informal resolution for 30 days first. Unresolved disputes are subject to binding arbitration under AAA Consumer Arbitration Rules.

Small claims exception: Either party may use small claims court. Opt-out: You may opt out of arbitration within 30 days of your first booking by emailing team@rentalabs.io.

8. Assumption of Risk

Rental activities involve inherent risks of injury, death, and property damage. Renta does not inspect equipment, provide safety training, or supervise activities. You are responsible for independently assessing risks.

9. Limitation of Liability

10. Reviews and User Content

Reviews must be honest, based on actual experience, and free of defamatory or discriminatory content. By submitting a review, you grant Renta a perpetual license to use and display it.

11. Account Suspension and Termination

Renta may suspend your account for Terms violations, fraud, or abuse. You may close your account anytime by contacting team@rentalabs.io.

12. Changes to These Renter Terms

We may modify these terms with notice. Continued use after the effective date constitutes acceptance.

13. General Provisions

Governed by the laws of the State of Utah. Severability, entire agreement, and no agency clauses apply.

Contact

Renta Labs LLC
1752 W Plains Dr
Apple Valley, UT 84737
Email: team@rentalabs.io
Support: team@rentalabs.io
Platform: getrenta.io
Renta Labs (company): rentalabs.io