Moving a booking through its lifecycle

These buttons move a booking forward through its lifecycle. Which ones you see depends on the booking's current status — you'll never see a button for a step that doesn't apply yet.

Where to find it

Bookings → open a booking → buttons in the top-right of the page. Reopen rental and Reopen booking are unusual backward moves, so they sit behind a confirmation step.

The status transition buttons at the top of a booking

How it works

• pending → Confirm (to confirmed) or Cancel (to cancelled).
• pending_payment → Confirm (to confirmed) or Cancel (to cancelled). There's no separate Check Out step from this status — a booking confirms first.
• confirmed → Check Out (to active, meaning the customer now has the equipment) or Cancel (to cancelled).
• active → Finish (to completed) or Cancel (to cancelled).
• completed → Reopen rental (back to active), if you need to make a change after marking it finished.
• cancelled → Reopen booking (back to pending), if a booking was cancelled by mistake. This doesn't restore payment or a deposit hold — you'd re-confirm it like a fresh booking.
• expired → Cancel (to cancelled) only.

Example

A customer's payment is confirmed the morning of their rental — the booking moves from confirmed to active the moment you click Check Out as they pick up the dirt bike.

Good to know

• These buttons change the booking's status only — they don't take or move money by themselves. Charges, refunds, and deposits are handled from the Actions menu instead.
• Reopening a cancelled booking doesn't guarantee the same items are still available — someone else may have booked them while it sat cancelled.