The change log on a booking

The change log is a timestamped history of everything that's happened to a booking — every status change, price edit, refund, and note. It's read-only, so it's a reliable record of what actually happened.

Where to find it

Bookings → open a booking → Payments & Documents tab → Change log section. Click it to expand or collapse the list.

The change log on a booking's Payments & Documents tab

How it works

• Each entry shows what changed, when, and (where applicable) who made the change.
• The log covers status transitions, discounts, custom charges, refunds, reschedules, and notes — anything that alters the booking.
• You can't edit or delete entries; it's a permanent record.

Example

If a customer disputes a charge, open the change log to see exactly when a refund was processed and by whom, instead of relying on memory.

Good to know

• This is different from the business-wide Who changed what, and when, which covers every entity, not just one booking.
• The change log lives next to payment history and signed documents on the same tab.