Warning banners on a booking, explained

A booking page can show a colored banner near the top to flag something that needs your attention. Each banner means something specific — here's what each one is telling you.

Where to find it

Bookings → open any booking. Any active banners appear right below the header.

Warning banners at the top of a booking's detail page

How it works

• Payment pending (amber) — payment setup started but hasn't finished, or is waiting to be resolved.
• Payment setup failed (red) — your business's payment processing (Stripe Connect) isn't fully configured, so the booking can't collect payment yet.
• Discount warning — flags something to double-check about a discount applied to the booking.
• Primary waiver failed (red) — the customer's liability waiver signature or attestation didn't go through.
• Attachment warning (orange) — something about an attached file (like a photo or document) needs review.
• Unit warning (orange) — a specific rental unit assigned to this booking needs attention.
• Past-due indicator — appears if the return date has passed and payment still isn't resolved.
• Demo lane (blue) — appears if you're looking at a booking made in Demo mode rather than Live.

Example

If you open a booking and see a red "Primary waiver failed" banner, don't hand over the equipment yet — follow up with the customer to get a valid waiver signed first.

Good to know

• "Payment setup failed" is a business-wide setup problem, not something wrong with just this one booking — check your payment processor connection in settings.
• These banners are separate from the booking's status; a booking can be "confirmed" and still show a warning that needs a look.