Notifying customers when a sold-out item opens up

If a customer wants to book an item that's fully reserved, they can ask to be notified if it opens up. When it does, Renta emails them automatically — this page is where you track those requests and see who's been contacted.

Where to find it

Bookings → Waitlist.

How it works

• A customer chooses a sold-out item during checkout and is added to the waitlist automatically.
• If the booking holding that item is later cancelled, Renta checks whether the dates are genuinely open again and, if so, automatically emails the waiting customer — you don't have to send anything yourself.
• Status for each entry:
• Waiting — no opening yet.
• Dates freed up (shown in amber) — an opening was found. If the automatic email failed to send, the row shows an "Email failed" message so you know to follow up yourself.
• Booked — the customer went on to book.
• Closed — you've closed out the entry manually.
• Mark booked — mark an entry as converted into a booking.
• Close / Reopen — manually close an entry (for example, if the customer said they're no longer interested) or bring a closed one back.

Example

Your only cabin is fully booked for a weekend and a customer joins the waitlist. If someone later cancels, Renta re-checks availability and, if the dates are truly free, emails that customer automatically — you'll see the entry turn to "Dates freed up" here.

Good to know

• "Dates freed up" only means Renta found and reported the opening — check the row for an "Email failed" message before assuming the customer was actually reached.
• If the waitlist page shows a "setup pending" message instead of entries, the feature hasn't been fully turned on for your account yet.