Adding a discount or an extra charge to a booking

Two separate tools let you adjust a booking's total after it's already been created: a discount, which lowers the price, and a custom charge, which adds a new charge for something like a cleaning fee or extra gear.

Where to find it

Bookings → open a booking → Actions (More) menu → Apply discount or Charge custom amount.

The Apply discount and Charge custom amount modals

How it works

• Apply discount — enter a dollar amount and an optional reason. The amount is subtracted from the rental line before tax.
• Charge custom amount — enter a dollar amount, a description (so the customer knows what it's for), and whether the charge should have tax applied. This adds a brand-new charge to the booking.

Example

A customer damages a strap on a paddleboard that isn't worth withholding the full deposit for — use Charge custom amount with a description like "Strap replacement" and the repair cost, rather than processing it as a discount or refund.

Good to know

• Both actions are logged in the booking's change log, so there's always a record of who applied what and why.
• These are for the rental price itself — pulling money from a held deposit instead is a separate action, see Releasing vs. capturing a deposit hold.