The "From" name and reply-to address on your emails

Sender Identity controls what customers see in the "From" line and where their replies go when Renta sends emails on your behalf.

Where to find it

Settings → Emails → Sender Identity card.

The Sender Identity card with From name and Reply-To email fields, and a live preview

How it works

• From name — the display name shown in the email header, like "From: [Your Business] <email>". Around 50 characters or fewer.
• Reply-To email — where a customer's reply actually goes. Defaults to your business contact email, but you can set a different address.
• Preview — a live preview showing exactly how the "From" name and reply address will look in a customer's inbox as you type.

Example

If you set From name to "AlpMX Adventures" and Reply-To email to your front-desk inbox, a customer receiving a booking confirmation sees "From: AlpMX Adventures" and any reply goes straight to your front desk.

Good to know

• Reply-To email must be a valid address — if left blank it falls back to your business contact email.
• This only changes the sender name and reply address; the actual content of each email is set in Email templates.