Automated emails Renta sends for you

Renta sends certain emails automatically, like a booking confirmation or a pickup reminder. Email templates is where you edit the wording of those messages.

Where to find it

Communications → Email templates

The email template list with trigger, subject, and Active toggle

How it works

• Template list — each row shows its trigger, a subject preview, and a body preview.
• Trigger type — when the email fires, for example at checkout or a set time before pickup.
• Subject — the email's subject line, editable.
• Body — the email's content, editable.
• Active toggle — turns a template on or off. Off means that automated email stops sending.
• Create Template — saves a brand-new template.
• Update Template — saves changes to a template you're already editing.

Example

If your default confirmation email says "See you soon!" but you'd rather it mention your cancellation policy, open that template, edit the body, and save — every future confirmation email uses the new wording.

Good to know

These templates apply across your whole business, not per location. Saving changes requires settings-editing access, so a staff member with view-only access can read templates but not change them.