Fine-tuning what Managers and Staff can do

The Override permissions card lets you turn specific capabilities on or off for the Manager and Staff roles, on top of what they can do by default. Owners always keep full access and cannot be restricted here.

Where to find it

Settings → Team → Override permissions card.

How it works

There are three overridable capabilities:

• Allow availability overrides — lets a Manager or Staff member bypass advance-notice, buffer-time, and inventory-conflict checks when creating a booking.
• Allow price overrides — lets a Manager or Staff member edit a per-line rate or line total on a booking outside your normal rate card.
• Allow autotracked counter overrides — lets a Manager or Staff member manually set autotracked counters, like utilization days or uses, on a service log, counter update, or meter-reading import. Hours and miles fields are always editable regardless of this toggle, and Owners can always override everything.

Only an Owner can change these toggles.

Example

If you want your Manager to be able to adjust a booking's price when a customer negotiates in person, turn on Allow price overrides for the Manager role.

Good to know

• These overrides apply to every staff member with that role — you cannot set permissions for one individual Staff member differently from another without changing their role.
• Owner permissions cannot be reduced; if you want someone restricted, invite them as Manager or Staff instead — see Inviting staff.