Reading and replying to customer emails in Renta

The Inbox is a shared mailbox for full email conversations with customers — read a customer's reply and answer it right from Renta, instead of switching to your own email client.

Where to find it

Inbox

How it works

• Open, Archived, Spam, Trash — the four tabs a thread can live in.
• Each thread row shows who it's from, the subject and a preview, and when the last message arrived.
• Search box — searches by sender, subject, or message content.
• Opening a thread shows every message in order, with the sender, timestamp, and full body.
• Reply — write your response in the composer and send it back to the customer.
• Archive, Spam, Trash — move a thread into that status. Whichever status a thread is already in is left out of these options, and Reopen brings a thread back to Open from any of the others — trashing a thread doesn't delete it permanently.

Example

A customer emails asking to push their pickup back an hour. Staff open the thread in the Inbox, reply directly, and the conversation stays attached to that thread for anyone else on the team to see later.

Good to know

• If your reply address isn't fully verified yet, you'll see a warning that replies will go to your regular Gmail or email inbox instead of staying inside Renta's Inbox.
• Every message body is cleaned up automatically before it's shown, so nothing unsafe can be embedded in a customer's email.