Common questions: your plan, billing, and invoices

Quick answers about your Renta subscription. Renta has two plans with the same features. They differ only in how you pay.

Where to find it

The page is titled Billing & Subscription and lives at /settings/billing. It has no card on the Settings page. Open it from Pricing → Fees by pressing Change plan in Billing, or from the "View plans" and "Billing" links in notices on the Google, Analytics, and Distribution pages.

Questions and answers

What plans does Renta have, and what do they cost?

Two: Commission and Flat. Commission costs you $0 a month; the renter pays a 2.5% Renta fee at checkout. Flat costs $300 a month, or $3,000 a year (paying yearly saves 17%), and Renta takes 0% of your bookings. Both plans include the whole product. See Your plan and billing history.

Are there features I only get on the Flat plan?

No. The page says "Both plans include the entire product. The only difference is how you pay for it." The included list is the same on both: the website builder, digital waivers, deposit holds, analytics and reports, email notifications, API access and webhooks, and fleet import, SEO check and go-live support.

Who pays the 2.5% on the Commission plan?

The renter, at checkout, on top of the rental price. You keep the whole booking amount. On the Flat plan nobody pays it. See Renta's fee vs. your subscription plan.

How do I find the Billing page?

There is no Billing card on the Settings page. Go to Pricing → Fees and press Change plan in Billing, or open the address /settings/billing directly. Notices that say "paid plan" on the Google, Analytics, and Distribution pages also link to it.

How do I switch to the Flat plan?

On the Billing page, under Available Plans, choose the Flat price ($300/mo or $3,000/yr) and press Switch to flat billing. Renta sends you to a Stripe checkout page to pay. Only the Owner can do this.

How do I switch back to the Commission plan?

Press Switch to commission on the Commission card, then confirm "Switch to the Commission plan?" with Switch. You keep the Flat plan until the end of the period you already paid for, and nothing more is charged after that. From then on, renters pay the 2.5% fee at checkout.

Switching to Commission fails with a "Something went wrong" box. Why?

Most likely your Flat plan has an unpaid invoice (the status badge shows past_due). Renta blocks the switch so a plan cannot be dropped while money is still owed. Pay the unpaid invoice (its View → link is in Billing History), then switch again.

I scheduled a switch to Commission but changed my mind. Can I undo it?

Yes. While the switch is pending, the Commission card says "Switching here on [date]" and the button reads Keep Flat instead. Press it to stay on Flat.

What does the plan status badge mean?

It shows your subscription status in plain words: active (green), past_due (red, meaning there is an unpaid invoice), or another status in grey such as cancelled. Under the plan name you also see a line like "Renews [date] · billed monthly", or "Your Flat plan is set to end on [date]" if a switch is scheduled.

What does "Couldn't reach Stripe just now, so this is your last known plan" mean?

Renta could not check Stripe for your latest plan, so it is showing what it last saved. Refresh the page in a moment to confirm.

Where are my invoices?

In Billing History at the bottom of the Billing page. It lists your most recent 10 invoices with Date, Amount, Status, and a View → link that opens the invoice in a new tab.

Why is there no Billing History on my page?

The table only appears once you have at least one invoice. On the Commission plan nothing is billed to you, so there is nothing to list.

Why can't I open the Billing page, or why can't I change my plan?

Viewing billing needs the "View billing" permission, which Owners and Managers have and Staff do not. Changing the plan needs "Manage billing", which only the Owner has. See Common questions: team members and permissions.

Why does the Flat card show a different price from $300?

If Renta agreed a special monthly price with you, the Flat card shows your price. A special price is monthly only, so the yearly option is hidden.

Why does a page say Google, Analytics, or Distribution needs a paid plan?

Those pages check that your subscription is in good standing (active or past due). If your subscription has been cancelled you see a notice such as "Connecting Search Console, Analytics, and your own tracking IDs is part of Renta's paid plan" with a View plans link. Reactivate your plan on the Billing page.

Is there a button to cancel my whole Renta account?

Not on the Billing page. Switching to Commission stops the $300 charge, and the Commission plan itself costs nothing. For anything beyond that, email team@rentalabs.io.